Effective 2026-06-12
These Terms of Service (these "Terms") govern your access to and use of PrepLattice (the "Service") operated by PrepLattice LLC ("PrepLattice," "we," "us," or "our"). By accessing or using the Service, you agree to these Terms. If you do not agree, please don't use the Service.
1. Eligibility
You must be at least 18 years old to use the Service. By using the Service, you confirm that you meet this requirement.
2. The Service
PrepLattice offers online tools and content for test preparation. We may add, modify, or remove features as the Service evolves. Paid plans are one-time prepays for a fixed term — we do not auto-renew subscriptions, and we do not store your payment details to charge you again in the future.
3. Payments and refunds
Paid plans are billed once at purchase for the term you select.
14-day refund window. You may request a full refund within 14 days of your purchase, no questions asked, by emailing questions@preplattice.com from the address on your account.
After 14 days. Refunds are limited to documented cases of material service failure, prorated against the unused portion of your term. We will not issue refunds more than 12 months after the original purchase date.
Refunds are processed back to your original payment method through our payment processor. Please allow up to 10 business days for the refund to appear in your account.
3A. Admissions Essay Review (special terms for review purchasers)
This section applies in place of §3 only if you have purchased the Admissions Essay Review. Otherwise §3 applies as written. The Admissions Essay Review is a separate, optional offering and is sold in two stages:
Stage 1 — Consultation (free). At no charge, we review the profile, writing sample, and three target programs (one aspirational, one baseline, one safety) you submit. We aim to return our written consultation within 72 hours. There is no fee for the Consultation, and you are under no obligation to proceed to Activation.
Stage 2 — Activation ($5,999). If, following our Consultation, you complete the Activation purchase, we assign your dedicated reviewer and you receive 3 months of review access to the Admissions Essay Review workspace, prompts, and reviewer pipeline across your three approved schools. The 3-month review access window begins on the date of your Activation purchase, not your Consultation purchase.
Admissions Essay Review Refund. We do not promise, predict, or assure any admission decision or other outcome — whether to admit you rests entirely with each program. As a risk-free commitment, however, if you do not receive an invitation to interview from any of your three approved schools within your 6-month money-back window (measured from your Activation purchase), you are eligible to receive, as a courtesy, a full refund of the $5,999 Activation fee, subject to the conditions in this paragraph. To request the refund, you must submit, through the portal we designate, written communications from all three of your approved schools, each dated within your 6-month money-back window and each stating that the program did not invite you to interview. We will verify the submissions and issue the refund within a reasonable time, normally within 30 days of verification. This refund does not apply if (i) you have not submitted all three pre-interview rejection emails as described, (ii) any submission is materially altered, dated outside the 6-month money-back window, or issued by a school that was not among the three approved at Activation, (iii) you received an invitation to interview from any of your three approved schools, or (iv) you have materially breached these Terms. The Consultation is free; this refund applies only to the $5,999 Activation fee.
Modifications to your approved schools. Your three approved schools are fixed at Activation. Any change to your approved school list after Activation (which we may permit at our sole discretion) voids your eligibility for the Admissions Essay Review Refund.
No assurance of admission. Apart from the refund described above, nothing in this section is a promise, prediction, or assurance of admission or a representation about your application's outcome. Application outcomes depend on factors beyond our control, including but not limited to your essays, test scores, recommendation letters, interviews, professional record, and each program's independent admissions process. PrepLattice does not write essays for you, submit applications on your behalf, or have any direct relationship with the admissions committees of the schools you target.
Dispute resolution applies. Admissions Essay Review purchases are subject to the dispute-resolution terms in §14, including binding individual arbitration and the class-action waiver.
4. Service availability
The Service is offered without service-level commitments. Uptime, availability, and data durability are not assured, and the information you generate through the Service (including your account and attempt history) may be modified or lost as we improve and maintain the Service.
5. Account
You may register using a third-party authentication provider. One account per person. You are responsible for activity under your account and for keeping your credentials secure, and you agree not to share credentials, maintain multiple accounts, or let others use your account.
We may suspend or close accounts that violate these Terms, that we reasonably believe pose a risk to the Service or other users, or where required by law. We may also retire accounts that have been inactive for 24 months or longer.
6. Acceptable use
You agree not to:
- use the Service other than for your personal, non-commercial use;
- copy, distribute, publish, sell, or otherwise commercially exploit the Service or its content;
- reverse-engineer the Service or scrape its content by any automated means;
- use the Service or its content to develop or train any machine-learning model;
- circumvent security, access control, or rate-limiting measures;
- introduce malicious code or interfere with the operation of the Service or any user's use of it;
- impersonate any person or misrepresent your affiliation; or
- use the Service in violation of any applicable law or any third party's rights.
7. Intellectual property
The Service and its content (including software, designs, text, graphics, questions, explanations, analytics, and trademarks) are owned by PrepLattice and its licensors. We grant you a personal, limited, revocable, non-exclusive, non-transferable license to use the Service for your personal, non-commercial use. All other rights are reserved.
"GMAT" is a registered trademark of the Graduate Management Admission Council ("GMAC"). PrepLattice uses this name only to identify the exam our Service helps you prepare for. PrepLattice is not affiliated with, endorsed by, or sponsored by GMAC.
8. Your submissions
If you send us feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them to improve the Service and otherwise as we see fit. You don't owe us your feedback — but if you do share it, we want the freedom to act on it without further negotiation.
9. Privacy and data
Our Privacy Policy describes how we handle personal information and is incorporated into these Terms.
To operate the Service, we rely on a small set of trusted service providers — for example, for sign-in and authentication, payment processing, database and application hosting, email delivery, product analytics, and error monitoring. We share with them only the personal information needed to perform these functions for us, under agreements that require them to safeguard it and use it only on our instructions. We do not sell your personal information.
International data transfers. PrepLattice and these providers operate from, and store and process data on servers located in, the United States and other countries. If you access the Service from outside the United States — including from the European Economic Area, the United Kingdom, South Korea, or India — your information will be transferred to, stored in, and processed in the United States and other countries whose data-protection laws may differ from those of your own country. We take reasonable measures to protect your information in transit and at rest and to work with providers that maintain appropriate protections. By using the Service or giving us your information, you consent to this transfer, storage, and processing as described here and in our Privacy Policy. Where your local law gives you rights over your personal information — such as to access, correct, or delete it — our Privacy Policy explains how to exercise them.
10. Disclaimer of warranties
THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREPLATTICE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY.
WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR IMPROVE YOUR TEST SCORE. PREDICTED SCORES, DIFFICULTY ESTIMATES, AND ANALYTICS ARE INFORMATIONAL ESTIMATES, NOT ASSURANCES.
Some jurisdictions don't allow these exclusions, so some may not apply to you.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREPLATTICE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) USD $50.00 OR (B) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
These limits apply even if a remedy fails of its essential purpose. Some jurisdictions don't allow these limits, so they may not apply to you.
12. Indemnification
You agree to indemnify PrepLattice and its affiliates from claims and costs (including reasonable attorneys' fees) arising from your use of the Service, your breach of these Terms, your violation of any law, or your violation of any third party's rights. We may, at our option, control the defense of any claim subject to this section; we'll let you know if we do.
13. Termination
Either of us may end this relationship. You may stop using the Service at any time. We may suspend or close your account where warranted under §5. On termination, your right to use the Service ends; sections that are meant to survive (Intellectual property, Your submissions, Privacy, Disclaimer of warranties, Limitation of liability, Indemnification, Dispute resolution, and Miscellaneous) continue.
14. Dispute resolution
Please read this section carefully. It affects your legal rights.
14.1 Informal resolution first
Before filing a formal claim, contact us at questions@preplattice.com with a brief description of the dispute. We agree to attempt good-faith resolution for at least 30 days from that notice. Most issues can be resolved at this stage.
14.2 Binding individual arbitration
If informal resolution doesn't succeed, any dispute, claim, or controversy arising from or related to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or Commercial Arbitration Rules where the Consumer Rules don't apply). The arbitrator's decision is final and binding. One arbitrator will hear the case. The seat of arbitration is Sheridan, Wyoming, but you may elect to have any hearing held by videoconference or in your home county. PrepLattice will pay AAA filing and administrative fees beyond the amount you would have paid to file in court for an equivalent matter.
14.3 Class-action waiver
YOU AND PREPLATTICE AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator has no authority to consolidate claims, preside over a class or representative proceeding, or award class-wide relief. If this class-action waiver is found unenforceable as to a particular claim, then that claim (and only that claim) may proceed in court under §14.6; the rest stays in arbitration.
14.4 30-day opt-out right
You may opt out of §14.2 (Binding individual arbitration) by sending us written notice within 30 days of first accepting these Terms (or, for users who accepted a prior version, within 30 days of the effective date of this version). Email questions@preplattice.com with the subject line "Arbitration opt-out" and include your account email. Opting out doesn't affect any other section; opted-out users resolve disputes under §14.6 (Court forum) instead.
14.5 Carve-outs
Despite §14.2, either party may:
- Bring an individual claim in small claims court for matters within that court's jurisdiction.
- Seek temporary or preliminary injunctive relief in court to protect intellectual property or to prevent unauthorized access to or misuse of the Service.
14.6 Court forum (if arbitration doesn't apply)
If §14.2 doesn't apply (you opted out, or a court holds arbitration unenforceable for your claim), disputes will be resolved exclusively in the state or federal courts located in Sheridan County, Wyoming, and you and PrepLattice each consent to that personal jurisdiction. Both parties waive any right to a jury trial for matters in court.
14.7 Governing law
These Terms and any dispute are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles. The Federal Arbitration Act (9 U.S.C. §1 et seq.) governs the interpretation and enforcement of §14.2.
14.8 Time limit on claims
Any claim arising from the Service must be filed within one year after the cause of action accrues, except where applicable law prohibits a shortened limitation period, in which case the period required by law applies.
15. Force majeure
We're not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, war, civil unrest, network or telecommunications failures, or pandemic.
16. Changes to these Terms
We may update these Terms from time to time. For material changes, we'll notify you (by email or in-app notice) before they take effect and ask you to accept the updated Terms before continuing. For non-material changes — such as typo fixes, clarifications, or contact-info updates — the updated Terms take effect when posted, and your continued use means you accept them. If you don't agree to a material change, please stop using the Service.
17. Notices
Notices to you. We may give you notice by email to the address on your account or by posting in the Service.
Notices to us. Email questions@preplattice.com, or send written notice to the registered address in §19.
18. Miscellaneous
These Terms, together with the Privacy Policy, are the entire agreement between you and PrepLattice about the Service. If any part of these Terms is unenforceable, the rest still applies. If we don't enforce a right, that's not a waiver of it. You may not assign these Terms without our consent; we may assign them as part of a reorganization or business transaction. Nothing here creates an agency, partnership, or employment relationship.
19. Contact
PrepLattice LLC, a Wyoming limited liability company. Registered address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA. Email: questions@preplattice.com.